SNOWDON JAMES LTD

PRIVACY POLICY

At Snowdon James, we specialise in supporting homeowners embarking on redevelopment projects. We are committed to protecting and respecting your privacy.

This Policy sets out the basis on which any personal data we collect from you, or you provide to us, will be handled and processed by us. Please read the following carefully.  By visiting this site, you are accepting the practices described in this policy.

For the purposes of the General Data Protection Regulation (GDPR) effective from 25 May 2018 (and any post-Brexit UK legislation), the data controller is Snowdon James Ltd., Beaufort House, 113 Parson Street, Bristol, England, BS3 5QH. Our data privacy lead is Jason Snowdon, Director.

This policy sets out the types of personal data that we may collect about you and will explain how and why your personal data is collected and used. We will also explain how long your data will be kept and when, why and with whom your data may be shared.

The policy sets out the legal basis we have for using your personal data and explains the effect/s of refusing to provide the personal data requested. We also explain the various rights and choices that you have when it comes to your personal data, how we may contact you and how you can contact us.

WHAT PERSONAL DATA DO WE COLLECT ABOUT YOU? 

We collect and process the information necessary to be able to  identify our customers to enable us to deliver to you the goods or services that you buy from us and to provide you with any follow-up that is required. We also have to retain records of all our transactions for tax and accounting reasons.

In addition, so long as you freely give us your consent, we will send you by post/email/text, newsletters and information concerning our products and activities including special offers.

We may also collect information from suppliers in respect of the goods or services that we buy from our suppliers.  We have to retain records of these transactions for tax and accounting and client reasons.

WHERE DO WE COLLECT PERSONAL DATA ABOUT YOU FROM? 

We collect personal data about you from various sources including:

Our Website and Microsites: 

  • Information that you provide by filling in forms from time to time on our website and microsites (name, telephone number, job title, employer etc).

  • Information provided at the time of accepting to use our site which is captured in cookies and explained in our cookie policy, available on our sites.

  • Accessing information on one of our recruitment microsites in relation to a specific position.

Directly from You: 

  • Information you email to us while searching for assistance in your development project.

  • During a telephone conversation or email exchange in relation to your development project.

  • Submitting a CV, profile or application.

Through publicly available sources:

  • LinkedIn

  • Profiles on individual organisation web pages

  • Companies’ House

  • Local authority planning websites

Referrals and Recommendation: 

  • You may be recommended by a friend or colleague

HOW AND WHY DO WE USE YOUR PERSONAL DATA? 

We may use your personal data to:

  • To process any orders or services that we are contractually obliged to.

  • To respond to any requests for quotations or information.

  • To respond to enquiries, queries or complaints, of which we would keep a record of any notes taken during these communications.

  • To send you promotional offers and information about our services that are likely to interest you.

  • To process payments and invoices through our accounting software, we may be required to process your name, email address and billing address.

  • To send you communications when required by law, or which are necessary to inform you of important changes e.g. to this privacy policy.

  • From time to time, we may contact you about events we would like to invite you to or to share information on latest trends in redevelopment. We will only send these to you with your permission and for the purpose of legitimate interest. We will always offer the option to opt-out, if you did not wish to continue to receive this information from us.

HOW LONG DO WE KEEP YOUR PERSONAL DATA FOR? 

  • We will keep client and supplier data for six years from our last contact with the organisation.

  • After this time, if we have had no further contact with you or your organisation, we will minimise the data held.

WHO DO WE SHARE YOUR PERSONAL DATA WITH? 

  • Your personal data is shared within Snowdon James

  • Your details may be passed onto a third-party supplier, only for us to deliver a certain service that we are sub-contracting. On these occasions, we will notify you of the third party that is involved and gain explicit consent before doing so.

WHAT LEGAL BASIS DO WE HAVE FOR USING YOUR INFORMATION? 

We rely on one or more of the following processing conditions in order to process your personal information:

·    our legitimate interests in the effective delivery of information and services to you and in the effective and lawful operation of our business (provided these do not interfere with your rights)

·    to satisfy any legal and regulatory obligations to which we are subject

·    to perform our obligations under any contracts that we have agreed with you

Where no other condition for processing is available, we will only process your personal information in the manner and for the relevant purpose that you have consented to with us.

 

 

WHAT HAPPENS IF YOU DO NOT PROVIDE US WITH THE INFORMATION WE REQUEST OR ASK THAT WE STOP PROCESSING YOUR INFORMATION? 

  • If you do not provide the personal data necessary, or if you withdraw your consent for the processing of your personal data, we may not be able to perform the anticipated or agreed contract.

COOKIES 

  • To provide a better service to you on our website and microsite, we use cookies to collect your personal data when you browse. Our cookie policy is available on our website and microsites.

LINKS TO AND FROM OTHER WEBSITES 

Our sites may contain links to and from other websites, documents, advertisers and affiliates. If you follow a link to any of these, please note that these sites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these sites.

YOUR RIGHTS IN RELATION TO THE DATA WE HOLD ON YOU 

By law, you have a number of rights when it comes to your personal data. Further information and advice about your rights can be obtained from the ICO which regulates data protection in the UK.

  • The right to be informed

You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we are providing you with the information in this Policy.

  • The right of access

You have the right to obtain access to your information (if we are processing it), and certain other information (similar to that provided in this Privacy Policy).

This is so you’re aware and can check that we’re using your information in accordance with data protection law.

  • The right to rectification

You are entitled to have your information corrected if it is inaccurate or incomplete.

  • The right to erasure

This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

  • The right to restrict processing

You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.

  • The right to data portability

You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.

  • The right to object to processing

You have the right to object to certain types of processing, including processing for direct marketing (ie if you no longer want to be contacted with potential opportunities).

  • The right to lodge a complaint

You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.

  • The right to withdraw consent

If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.

ACCESS TO INFORMATION  

  • You have the right to obtain a copy of the personal data that we hold and process on you.

  • You also have the right to require us to correct errors and if it is inaccurate or incomplete, to require us to update or delete your records from our records.

  • You can make a data access request by contacting us at contact@snowdonjames.co.uk

  • We aim to act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:

1.     baseless or excessive/repeated requests, or

2.     further copies of the same information.

  • Alternatively, we may be entitled to refuse to act on the request if the request is unfounded, excessive or repetitive. If we refuse a request, an explanation will be provided.

  • Please consider your request responsibly before submitting. We will respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we will let you know.

  • We may contact you by phone, email or social media. If you prefer a particular contact means over another, please let us know.

CONTACT US 

  • If you have any questions, comments and requests regarding this privacy policy please contact us by emailing: contact@snowdonjames.co.uk

  • If you are unhappy with how we’ve handled your information, please contact us to let us know so we can address any issues.

CHANGES TO OUR PRIVACY POLICY 

We reserve the right to make changes to this privacy policy at any time, as appropriate.

Dated: 1st January 2021